Frequently Asked Questions
Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards and Shop Pay.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at northboundreviews@gmail.com . We'll do our best to accommodate changes before your order ships.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link.
Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your location.
Do you offer free shipping?
We periodically offer free shipping promotions. Keep an eye on our store and sign up for our newsletter to stay in the loop.
What is your shipping guarantee?
We guarantee delivery within 30 days of your order date. If your order doesn't arrive within that window, we'll refund your shipping costs — no questions asked.
Returns & Refunds
What is your return policy?
We want you to love your NorthBound gear. If you're not satisfied, please contact us within 30 days of receiving your order to initiate a return.
How do I start a return?
Reach out to us at northboundreviews@gmail.com with your order number and reason for return. We'll guide you through the process.
Products
How do I find my size?
Check out our Size Guide for detailed measurements on all our apparel.
Are your products true to size?
Our apparel is designed with a relaxed, oversized fit. If you prefer a slimmer look, we recommend sizing down.
Do you restock sold-out items?
We do restock popular items from time to time. Follow us on social media or sign up for restock notifications to be the first to know.
Contact
How can I get in touch?
You can reach us at northboundreviews@gmail.com or through our social media channels. We typically respond within 1–2 business days.